Terms & Conditions 13win —
Wagering Platform Guidelines

1. Introduction & Acceptance of Terms

Welcome to 13win, a trusted online wagering platform operating under a valid license. These Terms and Conditions ("Terms") govern your use of the website 13win, including all services, features, content, and functionality provided through our platform.

These Terms take effect as soon as you begin accessing the 13win platform, whether via a web browser or any other device. If you do not agree with any part of these Terms, please discontinue use of our platform immediately. Continued use constitutes full acceptance of all stated terms.

13win reserves the right to update or modify these Terms at any time. Any changes will take effect upon being posted on this platform. It is the user's responsibility to review these Terms periodically to stay informed of any updates.

2. User Eligibility

Platform Usage 13win is limited to individuals who meet the following requirements:

• Aged 18 years of age and above or have reached the age of majority under the laws of your local jurisdiction, whichever is higher;
• Not be located in a country or region that prohibits online wagering activities;
• Not have been previously banned or blocked from using the 13win platform;
• Having full legal capacity to enter into binding agreements;
• Not register on behalf of another person or any unauthorised entity.

13win reserves the right to request proof of age and identity at any time. Users found to be ineligible will have their accounts closed immediately, and any remaining funds will be processed in accordance with our internal policy.

3. Registration & Account Management

Each user is only permitted to register and hold one (1) active account on the 13win platform at any one time. Multiple account registrations by the same individual are considered a serious breach of these terms and will result in the closure of all associated accounts without compensation.

During the registration process, you are required to:

• Providing your full name, date of birth, email address, and a valid phone number;
• Setting a strong and unique password for your account;
• Providing the required financial information for deposit and withdrawal purposes;
• Agree to undergo the Know Your Customer (KYC) when requested.

You are solely responsible for ensuring your account information remains up to date and accurate. Any losses arising from inaccurate information are entirely the user's responsibility. 13win will not be held liable for any losses resulting from unauthorized access caused by the user's failure to keep their login credentials secure.

4. Deposits & Withdrawals

Platform 13win provides a variety of deposit and withdrawal methods suited for users in Malaysia. All transactions are processed in Malaysian Ringgit (MYR) and subject to minimum and maximum limits set from time to time.

Deposit:

• The minimum deposit is as stated on the platform's deposit page;
• Deposited funds will be credited to your account as soon as the transaction is confirmed by the payment provider;
• 13win does not charge any processing fees for standard deposits; however, third-party payment providers may apply their own charges;
• Any deposit made through an unauthorised payment method will be rejected and returned.

Withdrawal:

• Withdrawal requests will only be processed to the bank account or e-wallet registered under the same user's name;
• KYC verification is required before the first withdrawal or when the cumulative amount exceeds a specified limit;
• Withdrawal processing time is typically within 10 to 60 minutes for standard business days;
• 13win reserves the right to delay or withhold withdrawals that require further investigation for security or compliance reasons;
• Any attempt to withdraw funds obtained through fraudulent activity will be blocked immediately.

5. Bonuses, Promotions & Special Offers

13win offers a wide range of bonuses and promotions to registered users. All offers are subject to specific terms and conditions stated alongside each promotion, and users are required to read those terms carefully before claiming any bonus.

• All bonuses are subject to rollover requirement (wagering requirement) as specified, typically between 5x to 30x depending on the promotion type;
• Bonuses may only be used within the 13win platform and cannot be transferred to other users;
• Only one active bonus is permitted at a time unless otherwise stated;
• 13win reserves the right to revoke any bonus awarded if eligibility requirements are found to have not been met;
• Any attempt to manipulate or abuse the bonus system will result in bonus cancellation and possible account closure;
• Bonus validity is limited and will expire if not used within the specified period.

13win takes seriously any attempt to exploit weaknesses in our promotional system, including the use of multiple accounts, abuse of rollover requirements, or coordination between users to gain an unfair advantage.

6. Game Rules & Betting

All games available on the platform 13win are operated in accordance with industry-standard rules established by the respective game providers. Users are responsible for understanding the rules of each game before participating.

• All game results are final and cannot be disputed unless a verifiable technical error has occurred;
• In the event of a technical disruption during an active game, 13win will resolve the situation based on available system records;
• Confirmed bets cannot be cancelled except at the sole discretion of 13win;
• The use of automated software, bots, or any unauthorised tools is strictly prohibited;
• 13win reserves the right to void any bets suspected of involving manipulation or fraud.

7. Data Security & Privacy

13win takes user data security extremely seriously. All personal and financial information collected is processed and stored in accordance with the highest industry security standards, including 256-bit SSL encryption and two-factor authentication (2FA).

The collection, use, and protection of your personal information is governed in detail by Privacy Policy of ours, which forms part of these Terms. By accepting these Terms, you also fully accept our Privacy Policy.

• User information will not be sold, shared, or disclosed to third parties without the user's consent, except as required by law;
• 13win uses bank-level encryption to protect all financial transactions;
• Users have the right to request access, correction, or deletion of their personal data;
• Cookies are used to enhance the user experience and can be managed through your browser settings.

8. Prohibited User Conduct

To maintain a safe, fair, and enjoyable gaming environment for all users, 13win strictly prohibits the following:

• Money laundering or any suspicious financial activity;
• Fraud, game manipulation, or any form of cheating;
• Use of unauthorised third-party software, automated bots, or exploit tools;
• Owning or accessing multiple accounts simultaneously;
• Sharing login credentials with other users;
• Threatening, harassing, or intimidating other users or 13win staff;
• Publishing unlawful, obscene, or harmful content on the platform;
• Bonus arbitrage or systematically exploiting promotions;
• Any attempt to hack, disrupt, or compromise the technical infrastructure of the 13win platform.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of remaining funds, and potential legal action under the applicable jurisdiction.

9. Intellectual Property Rights

All content available on the platform 13win, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, are the exclusive property of 13win or its third-party content providers and are protected by applicable copyright, trademark, and intellectual property laws.

Users are granted a limited, non-exclusive, and non-transferable licence to access and use the 13win platform for personal, non-commercial purposes only. This licence does not include the right to:

• Copying, modifying, or distributing any platform content without written permission;
• Using any 13win trademark or logo for commercial purposes;
• Scraping or bulk-collecting data from the platform;
• Creating derivative works based on platform content.

10. Limitation of Liability & Disclaimer

Platform 13win is provided "as is" and "as available" without any express or implied warranties. To the extent permitted by law, 13win disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13win shall not be liable for:

• Any loss or damage arising from the use of or inability to use the platform;
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control;
• Data loss or device damage caused by use of the platform;
• Financial losses arising from the user's betting activity;
• Actions or content of third parties associated with the platform.

11. Account Closure & Restriction

13win reserves the right to suspend, restrict, or close any user account at any time, with or without prior notice, for the following reasons:

• Violation of any section of these Terms and Conditions;
• Suspected or confirmed fraud, money laundering, or illegal activity;
• Failure to comply with KYC verification requests within the stipulated timeframe;
• Request from legal authorities or regulatory bodies;
• Accessing the platform from a restricted or prohibited location;
• Any conduct that may compromise the integrity or security of the platform.

Users may also close their own account at any time by contacting the 13win customer support team. Once the account is closed, any valid remaining balance will be processed for return after all required investigations are completed.

12. Amendment of Terms & Applicable Law

13win reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform. Continued use of the platform after any changes are published constitutes acceptance of the revised terms.

We encourage users to review this page regularly to stay up to date with the latest terms. The "Last Updated" date at the top of this page indicates when these Terms were last amended.

These Terms & Conditions are governed and interpreted in accordance with the laws of the applicable jurisdiction. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or an appropriate court at the sole discretion of 13win. All decisions made by 13win regarding the interpretation of these Terms are final.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

For any enquiries or clarification regarding these Terms & Conditions, please contact our customer support team 13win who are always ready to assist you. We remain committed to ensuring a safe, transparent, and enjoyable experience for every user on our platform.